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Procedures

Welcome to SDD-UK

POLICY STATEMENT

Security Design & Development Ltd is hereafter referred to as SDD-UK Ltd in all policy statements.

Procedures

PRODUCT PRICES:

 
Our product catalogue is available on request, and contains prices in UK GBP – Pounds Sterling. Please complete the ‘Contact Us’ form, and we will e-mail the catalogue with current prices. Should you require prices in a different currency, we can supply a quotation against a specific list of products, with a validity date.
All prices are ‘Ex-Works‘, and do not include the cost of shipping.

Shipping costs will be provided as part of a quotation.
UK GBP – Pounds Sterling prices are shown exclusive of VAT.

 

Procedures

PLACING AN ORDER:


SDD-UK Ltd requires a written order in every case. This can be supplied as an attachment by e-mail, or post.
Orders from certain countries may require further verification, or an End User Certificate. We can advise at the time of quotation.
All orders require clear shipping instructions, with a point of contact and telephone number.

Procedures

ORDER CANCELLATION & REFUND POLICY:

 

Quotations are valid for 28 days from the submission date.

Generally, officially placed orders cannot be cancelled once production has started by SDD-UK Ltd.

In certain circumstances, refunds may be made at the discretion of SDD-UK Ltd should there be any change in arrangements following payment in full and prior to the delivery of the order. This would be completed within 28 days.

Procedures

PAYMENT OF ORDERS:


Unless otherwise advised, payment is required in full, prior to the date of shipment.

We can accept card payments, or direct bank transfer. Details are provided at the time of order.

Procedures

PRIVACY POLICY:

 

We do not store customer credit card details.

 

Procedures

PRODUCTION DELIVERY TIMES:


We aim to complete orders in 4 – 6 weeks from receipt of an official order.

A current production completion date will be provided with our quotation.

Larger orders can take longer although we can arrange for partial deliveries if acceptable.
We would always try and meet schedules, so please let us know if a delivery is required by a particular date.

Procedures

SHIPPING PROCEDURES:

  
UK deliveries are supplied by a courier on a 24 hour signed schedule in almost all cases.
Export orders are supplied by road, or airfreight.

International deliveries are supplied on a ‘door to door’ basis or can be made to a nominated freight forwarder at the airport of entry.

International deliveries can be subject to delays at the airport of entry, and prior to delivery. It is the customer’s responsibility to conform to local laws and regulations, also to pay local duties and taxes.

Procedures

INERT CERTIFICATES:

 
All SDD-UK Ltd products are entirely INERT, and deliveries are supplied with a signed INERT CERTIFICATE.

Procedures

WARRANTY:

A copy of the warranty statement is available on request.

Procedures