Procedures

Procedures

Welcome:

SDD started trading in 1990, and it hardly seems to be 20 years since our first batch of products were created.
We specialise in the production of training aids which will provide the correct x-ray signature when placed in an x-ray machine. At the time the company began many x-ray machines would only provide grey scale images, but dual energy machines were soon introduced.
SDD products are entirely inert, and provide a safe and effective method of training and auditing personnel.

PRODUCT PRICES:

We publish prices in Sterling, Euro, and in US and Canadian Dollars. An appropriate price list is generally e-mailed with your ‘Keyword’. Should you require prices in a different currency, we can supply a quotation against a specific list of products, with a validity date.
All prices are shown on an ‘Ex-Works ‘basis, and do not include the cost of shipping. A general shipping calculator is included in the price list, and an individual shipping cost can be provided as part of a quotation.
UK Sterling prices are shown exclusive of VAT.
Deliveries outside the United Kingdom do not include Duty and Local Taxes

Procedures

PLACING AN ORDER:

We require a written order in every case. This can be supplied as an attachment by e-mail, by fax, or by post.
Certain orders from various Countries may require further verification, or the issue of an End User Certificate. We can advise at the time of quotation.

All orders require clear shipping instructions, with a point of contact and telephone number.

Procedures

PAYMENT OF ORDERS:

Unless otherwise advised, payment of all all orders is required, in full, prior to the date of shipment. A PRO-FORMA invoice will be issued prior to shipment.

At present we are unable to accept card payments, and would ask that payments are made by Direct Bank Transfer. Details are provided on the PRO-FORMA invoice.

UK orders can be paid by BACS, or by cheque.

Procedures

PRODUCTION DELIVERY TIMES:

We aim to complete orders in 4 – 6 weeks from receipt of an order, depending on current order book schedules. Larger orders can take longer although we can arrange for partial deliveries if acceptable.

We would always try and meet a schedule, so please let us know if a delivery is required by a particular date.

We can provide a specific delivery schedule at the time of making a quotation.

Procedures

SHIPPING PROCEDURES:

UK deliveries are supplied by a carrier on a 24 hour signed schedule.
International deliveries are supplied airfreight, either to a nominated freight forwarder at the airport of entry, or on a ‘door to door’ basis.
Because of the nature of the product, International shipping times can be delayed, both prior to shipping, at airport of entry, and prior to delivery.
We generally state that 10 working days should be allowed for shipping of International orders.

Procedures

INERT CERTIFICATES:

All SDD products are entirely INERT, and deliveries are supplied with a signed INERT CERTIFICATE.

Procedures

WARRANTY:

For a copy of our WARRANTY details (PDF format)

Procedures

UK CONTROL PROCEDURE:

For a copy of our UK CONTROL PROCEDURES (PDF format)

Procedures