Procedures

Welcome to SDD-UK

POLICY STATEMENT

Security Design & Development Ltd is hereafter referred to as SDD-UK Ltd in all policy statements.

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PRODUCT PRICES:

 
Our product catalogue is available on request, and contains prices in UK GDP Pounds Sterling. Please complete the ‘Contact Us’ form, and we will e-mail the catalogue with current prices. Should you require prices in a different currency, we can supply a quotation against a specific list of products, with a validity date.
All prices are ‘Ex-Works‘, and do not include the cost of shipping.

Shipping costs will be provided as part of a quotation.
UK GDP Pounds Sterling prices are shown exclusive of VAT.

 

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PLACING AN ORDER:


SDD-UK Ltd requires a written order in every case. This can be supplied as an attachment by e-mail, or post.
Orders from certain countries may require further verification, or an End User Certificate. We can advise at the time of quotation.
All orders require clear shipping instructions, with a point of contact and telephone number.

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ORDER CANCELLATION & REFUND POLICY:

 

Quotations are valid for 28 days from the submission date.

Officially placed orders cannot be cancelled once acknowledged by SDD-UK Ltd.

Refunds will be made by mutual agreement should there be any change in arrangements following payment in full and delivery of the order. This will be completed within 28 days of the agreement.

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PAYMENT OF ORDERS:


Unless otherwise advised, payment is required in full, prior to the date of shipment.

We can accept card payments, or direct bank transfer. Details are provided at the time of order.

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PRIVACY POLICY:

 

We do not store customer credit card details.

 

Privacy policy

PRODUCTION DELIVERY TIMES:


We aim to complete orders in 4 – 6 weeks from receipt of an official order.

A current production completion date will be provided with our quotation.

Larger orders can take longer although we can arrange for partial deliveries if acceptable.
We would always try and meet schedules, so please let us know if a delivery is required by a particular date.

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SHIPPING PROCEDURES:

  
UK deliveries are supplied by a courier on a 24 hour signed schedule.
Export orders are supplied by road, or airfreight.

Deliveries can be made to a nominated freight forwarder at the airport of entry, or on a ‘door to door’ basis.

Export deliveries can be complicated, with exceptions and rules for certain countries.

We can advise at the time of quotation.
Because of the nature of the product, international shipping can be delayed, both prior to shipping, at airport of entry, and prior to delivery. You should allow 10 working days for shipping of international orders.

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INERT CERTIFICATES:

 
All SDD-UK Ltd products are entirely INERT, and deliveries are supplied with a signed INERT CERTIFICATE.

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WARRANTY:

A copy of the warranty statement is available on request.

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